Service Level Agreement

A Service Level Agreement (SLA) is a contract between a service provider and a client that specifies, in measurable terms, the services that the provider will furnish. Coursera's SLA catalogue teaches you the intricacies of developing, managing, and assessing SLAs. You'll learn about the vital components of an SLA such as service definitions, performance metrics, problem management processes, and the legal and financial implications of non-compliance. You'll also gain insight into how SLAs can be used as a tool for communication and managing expectations between a service provider and its clients. This knowledge is crucial for anyone involved in service delivery, project management, or client relations.
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Results for "service level agreement"

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Customer Success Management, Software As A Service, Customer Retention, Business Modeling, Customer experience strategy (CX), Customer Relationship Management, Business Transformation, Business Strategies, Technology Strategies, Revenue Management, Service Level Agreement, Cloud Services, Consumer Behaviour

    4.7
    Rating, 4.7 out of 5 stars
    15 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Cloud Infrastructure, Application Deployment, Kubernetes, Microservices, Cloud Computing Architecture, CI/CD, Site Reliability Engineering, Cloud Security, Restful API, Network Architecture, DevOps, Cloud Storage, Systems Design, Service Level Agreement, API Design, Service Design, Scalability, Key Performance Indicators (KPIs)

    4.7
    Rating, 4.7 out of 5 stars
    127 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Application Deployment, Microservices, Google App Engine, Kubernetes, Cloud Infrastructure, API Design, Restful API, Google Cloud Platform, Cloud Computing Architecture, CI/CD, Cloud Computing, Cloud Storage, Cloud Security, Scalability, DevOps, Network Architecture, System Monitoring, Persona (User Experience), Service Level Agreement, User Requirements Documents

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Microservices, Cloud Infrastructure, Google Cloud Platform, Kubernetes, Cloud Computing Architecture, Restful API, Site Reliability Engineering, CI/CD, Application Deployment, API Design, Cloud Applications, Devops Tools, System Design and Implementation, Cloud Security, Service Level Agreement, Cloud Storage, Scalability, Network Architecture, Data Storage Technologies, Load Balancing

    4.3
    Rating, 4.3 out of 5 stars
    7 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Google App Engine, Service Level Agreement, Application Deployment, CI/CD, Cloud Infrastructure, Microservices, Cloud Computing Architecture, Network Architecture, Google Cloud Platform, Kubernetes, DevOps, Cloud Storage, Restful API, Cloud Security, Cloud Computing, System Design and Implementation, Key Performance Indicators (KPIs), Scalability, System Monitoring, Disaster Recovery

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Microservices, API Design, CI/CD, Kubernetes, Cloud Computing Architecture, Site Reliability Engineering, Application Deployment, DevOps, Google Cloud Platform, Service Level Agreement, Network Architecture, Cloud Security, Cloud Storage, Key Performance Indicators (KPIs), Scalability, Disaster Recovery

    4.9
    Rating, 4.9 out of 5 stars
    227 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial

    Packt

    Skills you'll gain: Service Level Agreement, Data Governance, Incident Management, Problem Management, Database Management Systems, Asset Management, Disaster Recovery, Business Continuity Planning, Business Continuity, Information Technology Operations, IT Service Management, Information Systems, IT Infrastructure, Data Security, Auditing, Patch Management

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial

    Codio

    Skills you'll gain: Infrastructure As A Service (IaaS), Cloud Infrastructure, Cloud Services, Cloud Computing, Service Level Agreement, Cloud Computing Architecture, Cloud Platforms, Virtualization, Application Deployment, User Provisioning

    4.8
    Rating, 4.8 out of 5 stars
    20 reviews

    Beginner · Course · 1 - 4 Weeks

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