Help Desk Support

Help Desk Support is an essential function in managing and resolving technical issues related to hardware, software, or networks. Coursera's Help Desk Support catalogue teaches you the skills needed to excel in this role. You'll learn about the fundamental principles of customer service, troubleshooting procedures, and communication strategies. You'll become familiar with common tools and technologies used in help desk operations, including ticket management systems, remote access software, and diagnostic utilities. Additionally, you'll learn best practices for handling sensitive issues and escalation processes, thereby enhancing your problem-solving skills and your ability to deliver effective and timely support.
4credentials
21courses

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    This role has a £32,545 median salary ¹.

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  • This role has a £31,730 median salary ¹.

    description:

    A Technical Support Engineer resolves customer issues, ensuring product functionality and satisfaction through troubleshooting and support expertise.

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Results for "help desk support"

  • Status: Preview

    Skills you'll gain: Network Troubleshooting, Network Performance Management, Network Monitoring, Technical Communication, Technical Support and Services, Technical Support, Network Administration, Desktop Support, Debugging, Help Desk Support, Problem Management, Network Analysis

  • Status: Free Trial

    Johns Hopkins University

    Skills you'll gain: Electronic Medical Record System, Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Telehealth, Patient Safety, Health Technology, Health Information Management, Clinical Informatics, Security Awareness, Personally Identifiable Information, Encryption, Help Desk Support, Medical Equipment, Desktop Support, End User Training and Support, Health Care, Patient Communication, Technical Support, Customer Support

  • Status: New
    Status: Free Trial

    Skills you'll gain: Cyber Threat Intelligence, Malware Protection, Peripheral Devices, Personally Identifiable Information, Remote Access Systems, Hardware Troubleshooting, Threat Detection, Desktop Support, Help Desk Support, Cyber Attacks, Network Support, Cloud Services, Cybersecurity, Mac OS, Computer Hardware, Microsoft Windows, Technical Support and Services, Electrical Safety, IT Management, Cloud Security

  • Status: New
    Status: Free Trial

    Skills you'll gain: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries

  • Status: New
    Status: Free Trial

    Skills you'll gain: Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Network Troubleshooting, Hardware Troubleshooting, Issue Tracking

  • Status: New
    Status: Free Trial

    Skills you'll gain: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct

What brings you to Coursera today?

  • Status: Free Trial

    Skills you'll gain: Desktop Support, End User Training and Support, Help Desk Support, Patient Communication, Health Informatics, Healthcare Industry Knowledge, Technical Support, Information Technology, Health Information Management, Issue Tracking, Electronic Medical Record, Medical Privacy

  • Status: Free Trial

    Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

  • Status: Free Trial

    Skills you'll gain: Professional Networking, Interviewing Skills, Technical Support, LinkedIn, Professional Development, Desktop Support, System Support, Help Desk Support, Professionalism, Technical Communication, Verbal Communication Skills, Communication Strategies

  • Status: Free Trial

    Skills you'll gain: Operating System Administration, Desktop Support, Hardware Troubleshooting, Operating Systems, Network Troubleshooting, Command-Line Interface, Technical Support and Services, System Support, Computer Hardware, Help Desk Support, Mobile Security, Microsoft Windows, Networking Hardware, Technical Support, Mac OS, Linux, Software Installation, Data Storage, Network Security, Computer Security

  • Status: Preview

    LearnQuest

    Skills you'll gain: Network Troubleshooting, Help Desk Support, System Configuration, Computer Hardware, Networking Hardware, Hardware Troubleshooting, Technical Support, Peripheral Devices, System Support, Desktop Support, Computer Networking, Operating Systems, Wireless Networks

  • Status: Preview

    Knowledge Accelerators

    Skills you'll gain: Problem Solving, Customer Service, Customer Support, Customer and Client Support, Help Desk Support, Empathy, Collaboration, Greeting Customers, Customer Complaint Resolution, Customer experience improvement, Customer Engagement, Process Management, Communication, Positivity, Organizational Skills

What brings you to Coursera today?

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