Self Service Technologies

Self Service Technologies are technology interfaces that allow customers to produce and consume services without direct interaction from the service provider. Coursera's Self Service Technologies catalogue teaches you how to leverage these technologies to enhance customer experience and streamline business operations. You'll learn about implementing various self-service technologies, from kiosks, ATMs, and interactive voice response systems to online platforms, mobile apps, and chatbots. You'll gain insights into the design and management of these systems, the role of data privacy and security, and the strategic implications for businesses. This understanding will enable you to bridge the gap between technology, customer needs, and business goals, across a range of industries and sectors.
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Results for "self service technologies"

  • Status: Free Trial

    Whizlabs

    Skills you'll gain: Azure Active Directory, Role-Based Access Control (RBAC), Microsoft Azure, Single Sign-On (SSO), Active Directory, Cloud Management, Identity and Access Management, Authorization (Computing), Authentications, Multi-Factor Authentication, User Provisioning, Data Governance, Cloud Services, User Accounts, Security Controls, Virtual Machines, Self Service Technologies, Scalability

    4.2
    Rating, 4.2 out of 5 stars
    77 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Coursera Project Network

    Skills you'll gain: Surveys, Employee Surveys, User Feedback, Work Order, Self Service Technologies, IT Management, User Accounts, Workflow Management, Customer Communications Management

    4.6
    Rating, 4.6 out of 5 stars
    50 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Data Storytelling, Data Visualization, Data Presentation, Data Visualization Software, Dashboard, Looker (Software), Data Modeling, Data Access, Business Analytics, UI/UX Strategy, Data Analysis, Data Governance, Performance Tuning, Cloud Services, Self Service Technologies, Version Control

    4.4
    Rating, 4.4 out of 5 stars
    20 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial

    Emory University

    Skills you'll gain: AI Personalization, Personalized Service, Customer experience improvement, Self Service Technologies, Marketing Psychology, ChatGPT, Business-To-Consumer, Customer experience strategy (CX), Customer Engagement, Consumer Behaviour, MarTech, Customer Service, Artificial Intelligence, Marketing, Responsible AI, Marketing Analytics, Data Ethics, Return On Investment, Algorithms, Content Management

    5
    Rating, 5 out of 5 stars
    8 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free

    Coursera Project Network

    Skills you'll gain: Self Service Technologies, Automation, Setting Appointments, Generative AI Agents, AI Personalization, Calendar Management, Prompt Engineering, Customer Service, Virtual Environment, Customer Inquiries, Customer Communications Management, Scheduling, Greeting Customers, Systems Integration, System Configuration

    Beginner · Guided Project · Less Than 2 Hours

  • Coursera Project Network

    Skills you'll gain: IBM Cloud, Self Service Technologies, Application Deployment, AI Personalization, Customer Inquiries, Customer Engagement, Cloud Computing, Customer Service, Natural Language Processing

    4.6
    Rating, 4.6 out of 5 stars
    465 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Google Cloud

    Skills you'll gain: Self Service Technologies, Development Testing, User Acceptance Testing (UAT), Natural Language Processing

    Beginner · Project · Less Than 2 Hours

  • Google Cloud

    Skills you'll gain: Data Cleansing, Data Compilation, Data Integration, Data Transformation, Data Processing, Data Manipulation, Google Cloud Platform, Excel Formulas, Self Service Technologies

    Beginner · Project · Less Than 2 Hours

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