Expectation Management

Expectation Management is the ability to set, manage, and meet expectations in various contexts such as projects, relationships, and the workplace. Coursera's Expectation Management catalogue equips you with the necessary skills to handle and align expectations effectively. You'll learn about setting realistic goals, communicating effectively to manage perceptions, navigating through complex situations, and continuously meeting and exceeding expectations. This catalogue will also provide insights on handling disappointment and adapting to changing circumstances – key competencies for project managers, team leaders, customer service professionals, and anyone who interacts with others in a professional setting.
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Results for "expectation management"

  • Status: Preview

    Skills you'll gain: Conflict Management, Negotiation, Professionalism, Relationship Management, Communication Strategies, De-escalation Techniques, Emotional Intelligence, Empathy, Expectation Management, Growth Mindedness

  • Status: Free Trial

    University of California, Davis

    Skills you'll gain: Keyword Research, Search Engine Optimization, Web Analytics and SEO, Search Engine Marketing, Content Strategy, Competitive Analysis, Forecasting, Content Performance Analysis, Expectation Management, Relationship Management, Content Marketing, Content Creation, Marketing, A/B Testing, Key Performance Indicators (KPIs), Goal Setting, Internal Auditing

  • Status: Preview

    Universidade de São Paulo

    Skills you'll gain: Economics, Financial Market, Financial Policy, International Finance, Policy Analysis, Capital Markets, Supply And Demand, Market Dynamics, Fiscal Management, Consumer Behaviour, Expectation Management

  • Status: Free Trial

    California Institute of the Arts

    Skills you'll gain: Business Process Automation, Process Improvement, Customer experience improvement, Sales Process, Client Services, Presentations, Expectation Management, Business Planning, Brand Strategy, Lead Generation, Scope Management, Professional Networking

  • Status: Preview

    Skills you'll gain: Time Management, Productivity, Prioritization, Goal Setting, Organizational Skills, Self-Awareness, Personal Development, Performance Improvement, Planning, Delegation Skills, Professional Development, Multitasking, Expectation Management

  • Skills you'll gain: Performance Appraisal, Constructive Feedback, Employee Performance Management, People Management, Expectation Management, Conflict Management, Professionalism, Emotional Intelligence, Active Listening, Goal Setting

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