Personalized Service

Personalized Service is a customer-centric approach that tailors products, services, and experiences to each individual's unique needs and preferences. Coursera's Personalized Service catalogue equips you with the knowledge and skills to create bespoke experiences that delight customers and foster brand loyalty. You'll learn all about customer segmentation, personalized marketing tactics, customer relationship management (CRM), and how to use data analytics for insightful personalization. Additionally, you'll understand various strategies for providing personalized customer service in different industries and platforms, developing a keen sense of empathy, communication and problem-solving skills that are vital in crafting memorable customer experiences.
14credentials
45courses

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Results for "personalized service"

  • Status: Free Trial

    University of Illinois Urbana-Champaign

    Skills you'll gain: Customer experience strategy (CX), Strategic Communication, Marketing Communications, Digital Media Strategy, Marketing Analytics, Digital Marketing, Marketing Channel, Data-Driven Decision-Making, Marketing Strategy and Techniques, Integrated Marketing Communications, Personalized Service, Consumer Behaviour, Data Ethics, Social Media, Emerging Technologies, Artificial Intelligence, Augmented Reality

  • Status: Free

    Skills you'll gain: Make.com, JSON, Outbound Calls, Application Programming Interface (API), Phone Sales, Booking (Sales), Setting Appointments, Sales Development, Sales Pipelines, No-Code Development, Technical Sales, Automation, AI Personalization, Scheduling, Personalized Service

  • Status: New
    Status: Free Trial

    Skills you'll gain: E-Commerce, Value Propositions, Scalability, Business-To-Consumer, B2B Sales, Order Management, Growth Strategies, Personalized Service, Customer Engagement, Promotions and Campaigns

  • Skills you'll gain: No-Code Development, Mobile Development, Google Sheets, Application Development, Application Design, Application Deployment, Data Structures, User Accounts, Personalized Service, User Feedback, Web Development, Marketing

  • Status: Free Trial

    Skills you'll gain: Sales Presentation, Lead Generation, Prospecting and Qualification, Sales Strategy, Sales Process, Target Audience, Phone Sales, Customer Analysis, Customer Relationship Management (CRM) Software, Social Media Marketing, Communication Strategies, Personalized Service, Email Automation

  • Status: Free Trial

    University of Colorado System

    Skills you'll gain: Classification And Regression Tree (CART), AI Personalization, Marketing Analytics, Unsupervised Learning, Customer Analysis, Predictive Analytics, Applied Machine Learning, Advanced Analytics, Supervised Learning, Dimensionality Reduction, Predictive Modeling, Marketing Strategies, Data-Driven Decision-Making, Strategic Marketing, Customer experience improvement, Personalized Service, Machine Learning, Regression Analysis

  • Status: Free Trial

    Skills you'll gain: Marketing Analytics, Customer Analysis, Customer Retention, Predictive Analytics, Customer Insights, Data-Driven Decision-Making, Personalized Service, Marketing Strategies, Business Analytics, Customer Acquisition Management, Customer experience improvement, Loyalty Programs, Consumer Behaviour

  • Status: Free Trial

    Skills you'll gain: Precision Medicine, Clinical Trials, Data Analysis, Data-Driven Decision-Making, Analytics, Data Science, Strategic Decision-Making, Root Cause Analysis, Random Forest Algorithm, Treatment Planning, Personalized Service, A/B Testing, Machine Learning, Online Advertising

  • Skills you'll gain: Facebook, Personalized Service, Target Audience, Customer Communications Management, Social Media, Social Media Marketing, Business Requirements, Drive Engagement, Customer Service, Brand Marketing

  • Status: Preview

    Skills you'll gain: Decision Support Systems, Customer experience improvement, Resource Allocation, Health Informatics, Patient-centered Care, Stakeholder Analysis, Value-Based Care, Operational Analysis, Patient Communication, Predictive Analytics, Business Analysis, Analytics, Data-Driven Decision-Making, Personalized Service, Care Management, Systems Integration, Innovation

  • Status: New
    Status: Free Trial

    AI Business School

    Skills you'll gain: Prompt Engineering, AI Personalization, Generative AI, Responsible AI, Risk Management, HR Tech, ChatGPT, Generative AI Agents, Personalized Service, Agentic systems, Human Resources, Large Language Modeling, Human Resource Strategy, Productivity, Artificial Intelligence, LLM Application, Business Process Automation, Innovation, Business Analysis, Ideation

  • Skills you'll gain: Brainstorming, Process Flow Diagrams, Ideation, User Accounts, Personalized Service, Data Import/Export, Data Visualization, Productivity Software, Account Management, Collaborative Software, Data Analysis

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