Customer Advocacy

Customer Advocacy is a business strategy that focuses on the needs and interests of customers, promoting their satisfaction and loyalty as a priority. Coursera's Customer Advocacy catalogue helps you develop a deep understanding of customer needs and interests, enabling you to advocate more effectively on their behalf. You'll learn critical communication and negotiation skills, how to develop and implement customer-centred strategies and policies, and how to use feedback and analytics to optimize the customer experience. This skill set will be vital for roles in customer service, marketing, sales and any fields where building and maintaining strong customer relationships is key.
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Results for "customer advocacy"

  • Status: Preview

    University of Illinois Urbana-Champaign

    Skills you'll gain: MarTech, Marketing, Marketing Channel, Digital Transformation, Marketing Strategies, Digital Marketing, Customer Advocacy, Promotional Strategies, New Product Development, Price Negotiation, Consumer Behaviour, Innovation

    4.8
    Rating, 4.8 out of 5 stars
    67 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free

    Coursera Project Network

    Skills you'll gain: Prompt Engineering, ChatGPT, Blogs, Content Creation, Copywriting, Editing, Customer Advocacy, Ideation, Brand Management, Interviewing Skills

    4.3
    Rating, 4.3 out of 5 stars
    19 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: New

    Packt

    Skills you'll gain: Backlogs, Product Strategy, Agile Product Development, Stakeholder Management, Business Modeling, Forecasting, Product Planning, Release Management, Product Roadmaps, Product Management, Agile Methodology, Sprint Planning, User Story, Customer Advocacy, Agile Project Management, Delegation Skills, Prioritization, Contract Management, Business Metrics

    Intermediate · Course · 3 - 6 Months

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    Leading partners

    • Packt
    • University of Illinois Urbana-Champaign