De-escalation Techniques
Most popular
Status: Free TrialUniversity of California, Irvine
Status: Free TrialCVS Health
Status: Free TrialCVS Health
Status: Free TrialCVS Health
Trending now
- Status: Free Trial
University of California, Irvine
- Status: Free Trial
CVS Health
- Status: Free Trial
CVS Health
- Status: Free Trial
CVS Health
New releases
Status: Free TrialLearnKartS
Status: PreviewStarweaver
Status: Free TrialCoursera Instructor Network
Status: Preview
Filter by
SubjectRequired
LanguageRequired
The language used throughout the course, in both instruction and assessments.
Learning ProductRequired
LevelRequired
DurationRequired
SubtitlesRequired
EducatorRequired
Results for "de-escalation techniques"
Status: Free TrialUniversity of California, Irvine
Skills you'll gain: Conflict Management, Active Listening, Intercultural Competence, Cultural Diversity, Social Skills, Communication Strategies, Interpersonal Communications, De-escalation Techniques, Verbal Communication Skills, Cultural Sensitivity, Mediation, Case Studies, Stakeholder Management, Teamwork, Cooperation, Collaboration, Communication, Portfolio Management, Leadership, Organizational Effectiveness
Status: NewStatus: Free TrialLearnKartS
Skills you'll gain: Conflict Management, Emotional Intelligence, Mediation, Teamwork, Negotiation, De-escalation Techniques, Collaboration, Leadership, Empathy, Active Listening, Communication
Status: Free TrialUniversity of California, Irvine
Skills you'll gain: Active Listening, Conflict Management, Social Skills, Communication Strategies, Interpersonal Communications, Mediation, De-escalation Techniques, Verbal Communication Skills, Communication, Cooperation, Collaboration, Planning, Decision Making
Status: NewStatus: PreviewStarweaver
Skills you'll gain: Constructive Feedback, Conflict Management, De-escalation Techniques, Active Listening, Emotional Intelligence, Professionalism, Empathy, Collaboration, Teamwork, Relationship Management, Rapport Building, Interpersonal Communications, Assertiveness, Negotiation, Leadership, Stress Management, Communication, Advocacy
Skills you'll gain: Conflict Management, Assertiveness, Leadership, Professionalism, Interpersonal Communications, De-escalation Techniques, Emotional Intelligence, People Management, Communication, Constructive Feedback, Empathy
Status: Free TrialArizona State University
Skills you'll gain: Conflict Management, Negotiation, Emotional Intelligence, De-escalation Techniques, Active Listening, Communication Strategies, Interpersonal Communications, Composure, Tactfulness, Expectation Management, Social Skills, Collaboration, Brainstorming, Verbal Communication Skills, Interviewing Skills, Empathy, Communication, Follow Through, Strategic Planning, Contingency Planning
What brings you to Coursera today?
Status: Free TrialArizona State University
Skills you'll gain: Conflict Management, Emotional Intelligence, De-escalation Techniques, Communication Strategies, Interpersonal Communications, Empathy, Composure, Tactfulness, Social Skills, Communication, Verbal Communication Skills, Recognizing Others, Concision
Status: NewStatus: Free TrialCoursera Instructor Network
Skills you'll gain: Mediation, Conflict Management, Teamwork, Team Building, Emotional Intelligence, Professionalism, Collaboration, Negotiation, Trustworthiness, De-escalation Techniques, Root Cause Analysis, Empathy, Communication, Communication Strategies, Employee Engagement, Active Listening, Adaptability
Status: Free TrialUniversity of Colorado Boulder
Skills you'll gain: Oral Expression, Non-Verbal Communication, Learning Theory, Storytelling, Education Software and Technology, Human Learning, Motivational Interviewing, Conflict Management, Interpersonal Communications, Technical Communication, Education and Training, Media and Communications, Driving engagement, Teaching, Persuasive Communication, De-escalation Techniques, Writing, Scientific Methods, Rapport Building, Diversity Awareness
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Relationship Building, Customer Inquiries, Teamwork, Communication, Time Management
