Greeting Customers

Greeting Customers is an interpersonal communication skill that involves welcoming and addressing customers in a cordial and respectful manner. Coursera's customer greeting catalogue teaches you how to effectively and professionally interact with customers in various contexts and settings. You'll learn about the importance of a positive first impression, the art of using appropriate body language and tone of voice, strategies for addressing customer needs swiftly and empathetically, as well as techniques for handling difficult or dissatisfied customers. Hone your customer service skills, improve your customer satisfaction ratings, and contribute positively to your organization's overall customer experience.
3credentials
7courses

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Results for "greeting customers"

  • Status: Free Trial

    Skills you'll gain: Greeting Customers, Cross Selling, Customer Service, Upselling, Conflict Management, Retail Store Operations, Transaction Processing, Customer Engagement, Professionalism, Product Demonstration, Company, Product, and Service Knowledge, Empathy, Verbal Communication Skills, Social Media, Active Listening, Communication, Non-Verbal Communication, Time Management

  • Status: Free Trial

    Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Inquiries, Teamwork, Data Entry, Communication, Time Management

  • Status: Free Trial

    Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management

  • Status: New
    Status: Preview

    Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Professionalism, Teamwork, Composure, Coordination, Collaboration, Personalized Service, Emotional Intelligence, Communication, Stress Management, Empathy, Active Listening

  • Status: Preview

    Knowledge Accelerators

    Skills you'll gain: Problem Solving, Customer Service, Customer Support, Customer and Client Support, Help Desk Support, Empathy, Collaboration, Greeting Customers, Customer Complaint Resolution, Customer experience improvement, Customer Engagement, Process Management, Communication, Positivity, Organizational Skills

  • Status: Free Trial

    Skills you'll gain: Transaction Processing, Retail Sales, Retail Store Operations, Cash Register Operation, Greeting Customers, Customer Inquiries, Customer Service, Teamwork, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Professionalism, Payment Processing and Collection, Communication, Time Management, Social Media

What brings you to Coursera today?

  • Status: Free Trial

    Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

  • Status: Preview

    Dubai College of Tourism

    Skills you'll gain: Front Office, Telephone Skills, Hotel Operations, Guest Relations, Revenue Management, Greeting Customers, Office Procedures, Hospitality, Hospitality Management, Administrative Support and Clerical Tasks, Verbal Communication Skills, Upselling, Interpersonal Communications, Communication Strategies, Property Management Systems, Active Listening, Cross Selling, Computer Literacy, Operational Efficiency, Prioritization

  • Status: Free Trial

    Skills you'll gain: Peer Review, Language Learning, Oral Expression, Hotels and Accommodations, Setting Appointments, Presentations, Telephone Skills, Video Production, Business Communication, Cultural Sensitivity, Verbal Communication Skills, Travel Arrangements, Spanish Language, Hospitality, Bilingual (Spanish/English), Restaurant Operation, Vocabulary, Oral Comprehension, Communication, Greeting Customers

  • Status: Free

    Skills you'll gain: Self Service Technologies, Automation, Setting Appointments, Generative AI Agents, AI Personalization, Calendar Management, Prompt Engineering, Customer Service, Virtual Environment, Customer Inquiries, Customer Communications Management, Scheduling, Greeting Customers, Systems Integration, System Configuration

  • Status: Free Trial

    Skills you'll gain: Language Learning, Cultural Sensitivity, Vocabulary, Oral Comprehension, Oral Expression, Greeting Customers, Communication

What brings you to Coursera today?

Leading partners

  • CVS Health
  • Arizona State University
  • Dubai College of Tourism
  • Knowledge Accelerators
  • Starweaver