Inbound Calls

Inbound Calls are telecommunication services that enable businesses to receive customer queries, complaints, and feedback through calls. Coursera's Inbound Calls catalogue teaches you how to effectively manage and respond to these calls, providing optimal customer service. You'll learn about the dynamics of telephone etiquette, communication skills, problem-solving methods, and handling difficult customers. Further, you'll familiarize yourself with advanced techniques like call routing strategies, performance metrics, and integrating inbound call services with other customer service channels to ensure an efficient and coordinated approach to customer service.
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Results for "inbound calls"

  • Status: Free Trial

    Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

  • Status: Free

    Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning

  • Status: Free

    Skills you'll gain: Amazon Web Services, Control Panels, Call Center Experience, Customer Communications Management, Outbound Calls, Inbound Calls, Telephone Skills

  • Status: Free Trial

    Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, LinkedIn, Communication

  • Status: Free

    Skills you'll gain: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level

  • Status: Free

    Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Data Storage, Identity and Access Management, System Configuration, Telecommunications, Inbound Calls, Outbound Calls, User Accounts, Customer experience improvement, Regional Sales

What brings you to Coursera today?

    What brings you to Coursera today?

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    • CVS Health