Technical Support

Technical Support is a crucial service that assists users in resolving issues and malfunctions related to technology and software. Coursera's Technical Support skill catalogue guides you through the essential components of providing effective technical assistance. You'll learn about troubleshooting methodologies, customer service techniques, and problem-solving strategies related to hardware, software, networking, and other IT-related issues. You'll also get acquainted with various technical systems, tools, and platforms to provide solutions and ensure smooth operation. Whether you're aspiring to be an IT professional, or simply wish to enhance your tech-savviness, this skill will enable you to provide top-notch technical support in various settings.
24credentials
66courses

Related roles

Gain the knowledge and skills you need to advance.

  • This role has a £32,333 median salary ¹.

    description:

    A Computer Support Specialist provides technical help, resolving IT issues with hardware, software, and networks using Windows and Linux systems.

    This role has a £32,333 median salary ¹.

    Offered by

    Microsoft_logo
    Google_logo
    IBM_logo
  • This role has a £31,524 median salary ¹.

    description:

    A Technical Support Engineer resolves customer issues, ensuring product functionality and satisfaction through troubleshooting and support expertise.

    This role has a £31,524 median salary ¹.

    Offered by

    Microsoft_logo
    Amazon Web Services_logo

Most popular

Trending now

New releases

Filter by

Subject
Required

Language
Required

The language used throughout the course, in both instruction and assessments.

Learning Product
Required

Learn from top instructors with graded assignments, videos, and discussion forums.
Get in-depth knowledge of a subject by completing a series of courses and projects.
Earn career credentials from industry leaders that demonstrate your expertise.

Level
Required

Duration
Required

Subtitles
Required

Educator
Required

Explore the Technical Support Course Catalog

  • Status: Free Trial

    Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows

  • Status: Free Trial
    Status: AI skills

    Skills you'll gain: IT Security Architecture, Computer Networking, Operating System Administration, Package and Software Management, Network Troubleshooting, Systems Administration, IT Infrastructure, TCP/IP, Network Security, File Systems, Microsoft Windows, Computer Security, Lightweight Directory Access Protocols, Cloud Management, Computer Hardware, Technical Support, Software Installation, Interviewing Skills, Professional Development, Google Gemini

  • Status: Preview

    Skills you'll gain: Network Troubleshooting, Network Performance Management, Network Monitoring, Technical Communication, Technical Support and Services, Technical Support, Network Administration, Desktop Support, Debugging, Help Desk Support, Problem Management, Network Analysis

  • Status: Free Trial

    Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

  • Status: Free Trial
    Status: AI skills

    Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Generative AI, Operating Systems, Collaborative Software, System Support, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Cloud Computing

  • Status: Free Trial

    Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Desktop Support, Software Architecture, Technical Support, Computer Hardware, Cyber Attacks, Customer experience improvement, Customer Complaint Resolution, Operating Systems, Lifelong Learning

What brings you to Coursera today?

  • Status: Free Trial

    Skills you'll gain: Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Generative AI, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Technologies, Cybersecurity, Desktop Support, Cloud Platforms, Cloud Hosting, Cloud Computing, Professional Networking, Data Storage, Peripheral Devices, Information Technology, Cloud Infrastructure, Customer Service

  • Status: Free Trial

    Skills you'll gain: Debugging, Technical Communication, Network Troubleshooting, Performance Tuning, Problem Management, Technical Documentation, Technical Support, System Monitoring, System Support, Incident Management, Application Performance Management, Continuous Integration, Scripting

  • Status: Free Trial

    Skills you'll gain: Technical Support, Technical Support and Services, Hardware Troubleshooting, Cloud Computing, Desktop Support, Cloud Services, Cybersecurity, System Support, End User Training and Support, Cloud Storage, Network Troubleshooting, Cloud Security, Computer Hardware, Customer Service, General Networking, Data Storage, Issue Tracking, Operating Systems

  • Status: Free Trial

    Johns Hopkins University

    Skills you'll gain: Electronic Medical Record System, Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Telehealth, Patient Safety, Health Technology, Health Information Management, Clinical Informatics, Security Awareness, Personally Identifiable Information, Encryption, Help Desk Support, Medical Equipment, Desktop Support, End User Training and Support, Health Care, Patient Communication, Technical Support, Customer Support

  • Status: Free Trial
    Status: AI skills

    Skills you'll gain: Microsoft 365, Network Security, Cloud Management, Microsoft Azure, Business Software, Computer Hardware, Virtual Machines, Identity and Access Management, Cybersecurity, Network Troubleshooting, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Azure Active Directory, Technical Support, Hardware Troubleshooting, System Monitoring, Disaster Recovery, Cloud Computing, Network Protocols

  • Status: Free Trial

    Skills you'll gain: Operating System Administration, Desktop Support, Hardware Troubleshooting, Operating Systems, Network Troubleshooting, Command-Line Interface, Technical Support and Services, System Support, Computer Hardware, Help Desk Support, Mobile Security, Microsoft Windows, Networking Hardware, Technical Support, Mac OS, Linux, Virtual Machines, Cloud Computing, Network Security, Apple Hardware proficiency

What brings you to Coursera today?

Leading partners

  • Google Cloud
  • Google
  • IBM
  • Pearson
  • Dell
  • Amazon Web Services
  • Berklee
  • Johns Hopkins University