Technical Support and Services

Technical Support and Services encompass the array of activities and solutions provided by IT professionals to aid users in solving specific problems with a product or service. Coursera's Technical Support and Services catalogue teaches you the skills necessary to troubleshoot, diagnose, and resolve such problems, ensuring seamless user experience. You'll learn about problem-solving strategies, customer service best practices, IT service management, networking basics, system administration, and cybersecurity essentials. Acquire the skills to excel in roles such as IT Support Specialist, Systems Administrator, or Help Desk Analyst, and enhance your expertise in providing high-quality technical support and services.
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Results for "technical support and services"

  • Status: New
    Status: Free Trial

    Pearson

    Skills you'll gain: Cyber Threat Intelligence, Malware Protection, Peripheral Devices, Personally Identifiable Information, Remote Access Systems, Hardware Troubleshooting, Threat Detection, Desktop Support, Help Desk Support, Cyber Attacks, Network Support, Cloud Services, Cybersecurity, Mac OS, Computer Hardware, Microsoft Windows, Technical Support and Services, Electrical Safety, IT Management, Cloud Security

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial

    IBM

    Skills you'll gain: Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Generative AI, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Technologies, Desktop Support, Cloud Platforms, Cybersecurity, Cloud Hosting, Network Protocols, Cloud Computing, Professional Networking, Peripheral Devices, Information Technology, Cloud Infrastructure, Customer Service

    4.7
    Rating, 4.7 out of 5 stars
    12K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: New
    Status: Free Trial

    Pearson

    Skills you'll gain: Technical Support and Services, Technical Support, Customer Support, Help Desk Support, Negotiation, Relationship Building, Business Relationship Management, Professional Networking, Verbal Communication Skills, Knowledge Transfer, Constructive Feedback, Initiative and Leadership, Ethical Standards And Conduct

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    Status: Free Trial

    Pearson

    Skills you'll gain: Kubernetes, Application Deployment, API Gateway, Containerization, Network Troubleshooting, CI/CD, Data Storage, Cloud-Native Computing, Network Administration, Infrastructure Security, Role-Based Access Control (RBAC), YAML, Technical Support and Services, Linux Administration, General Networking, Network Architecture, Problem Management, Network Security, Event Monitoring, Network Monitoring

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial

    IBM

    Skills you'll gain: Information Technology, Computer Hardware, Cloud Computing, Network Troubleshooting, Software Installation, Technical Support and Services, Cybersecurity, Hardware Troubleshooting, Data Storage, Database Software, Operating Systems, Computer Networking, IT Infrastructure, Virtual Private Networks (VPN), Project Management

    4.6
    Rating, 4.6 out of 5 stars
    238 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial

    IBM

    Skills you'll gain: Network Protocols, Network Security, OSI Models, General Networking, Wireless Networks, Data Storage, Networking Hardware, TCP/IP, Computer Networking, Local Area Networks, Microsoft Windows, Network Architecture, Network Troubleshooting, Network Infrastructure, Technical Support and Services, System Configuration, Hardware Architecture, Wide Area Networks, Command-Line Interface

    4.7
    Rating, 4.7 out of 5 stars
    548 reviews

    Beginner · Course · 1 - 3 Months

What brings you to Coursera today?

  • Status: Free Trial

    IBM

    Skills you'll gain: Operating System Administration, Desktop Support, Hardware Troubleshooting, Operating Systems, Network Troubleshooting, Command-Line Interface, Technical Support and Services, System Support, Computer Hardware, Help Desk Support, Mobile Security, Microsoft Windows, Networking Hardware, Technical Support, Mac OS, Linux, Software Installation, Data Storage, Network Security, Computer Security

    4.6
    Rating, 4.6 out of 5 stars
    246 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
    Status: Free Trial

    Pearson

    Skills you'll gain: Cloud Services, Cloud Platforms, Productivity Software, Cloud Computing, Google Workspace, Virtualization and Virtual Machines, Desktop Support, Cloud Applications, Business Technologies, Technical Support and Services, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support, Virtual Machines, Network Troubleshooting, Microsoft Teams, Amazon Elastic Compute Cloud, Customer Inquiries

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    Status: Free Trial

    Pearson

    Skills you'll gain: Network Support, Active Directory, Network Administration, Dynamic Host Configuration Protocol (DHCP), Technical Support and Services, Firewall, Microsoft Windows, Local Area Networks, Network Security, Network Troubleshooting, Computer Networking, Mac OS, Group Policy, Network Infrastructure, Security Controls, TCP/IP, User Accounts, Authorization (Computing), Network Protocols, Multi-Factor Authentication

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial

    Packt

    Skills you'll gain: Hardware Troubleshooting, Computer Networking, Network Protocols, Web Applications, Computer Security Awareness Training, Network Routers, Wireless Networks, Technical Support and Services, Encryption, Security Awareness, Computer Literacy, System Configuration, Microsoft Office, Authentications, Microsoft Windows, Peripheral Devices, Patch Management, Technical Support, Mac OS, Database Management

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial

    IBM

    Skills you'll gain: Technical Support, Technical Support and Services, Hardware Troubleshooting, Cloud Computing, Desktop Support, Cloud Services, Cybersecurity, System Support, End User Training and Support, Cloud Storage, Network Troubleshooting, Cloud Security, Computer Hardware, Customer Service, General Networking, Data Storage, Issue Tracking, Operating Systems

    4.8
    Rating, 4.8 out of 5 stars
    178 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial

    Microsoft

    Skills you'll gain: Business Software, Computer Hardware, Generative AI, Operating Systems, Data Storage Technologies, Computer Systems, Data Maintenance, Enterprise Security, System Software, Information Technology, Computer Architecture, Data Storage, System Configuration, Technical Support and Services, Microsoft Windows, Servers, Cybersecurity

    4.8
    Rating, 4.8 out of 5 stars
    918 reviews

    Beginner · Course · 1 - 4 Weeks

What brings you to Coursera today?

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