ServiceNow

ServiceNow is a cloud-based platform designed to automate IT Business Management (ITBM) and IT Service Management (ITSM) and to provide IT operations management (ITOM). Coursera's ServiceNow catalogue teaches you how to streamline business operations and improve user experience with this innovative platform. You'll learn about incident management, problem management, change management, knowledge management, and much more. Gain a comprehensive understanding of ServiceNow's capabilities, from creating service catalogues to implementing workflow automation, all while mastering tools like ServiceNow's powerful scripting engine, reporting and performance analytics. This skill would help you drive efficiency and effectiveness in the IT domain of any organization.